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General FAQ on sales and support

Sales FAQ

  • I purchased the Spyder X Pro to Spyder X Elite software upgrade (serial only) - Where do I find my software serial?
  • How quickly will Datacolor process and ship my order?
  • I still didn't receive my order

General Support FAQ

  • What is Datacolor’s technical support policy?
  • What can I do if I have activated my software in the past but have lost my License Code?
  • What do the terms Serial Number, Activation Code, and License Code mean?
  • If I install the software on a different machine, do I need to enter the Serial Number or License code when prompted by the software?
  • What is software activation and why do I need this?
  • What's the difference between a spectrophotometer and a colorimeter? I've been told that a spectrophotometer is better, but I'm unclear on how and why.
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