Sorry, technically you can't use SpyderX software with a Spyder5 calibrator. Also, you can't use Spyder5 software with a SpyderX calibrator. Therefore, please double check which Spyder calibrator you got. After that, look for the latest software under:
Spyder5 is the previous generation of Spyder hardware and technically a totally different piece of hardware compared to the new SpyderX sensors, even if they look similar shape wise.
If you use a Spyder5 (or older), we recommend to upgrade to the new SpyderX, the fastest, most accurate and easiest-to-use monitor calibration tool ever created by Datacolor. Our new lens-based technology provides a higher level of color accuracy with more precise screen color, shadow detail and white balance. Calibrate your monitor in 1 – 2 minutes.
Here you will find a comparison, SpyderX VS Spyder5: https://www.datacolor.com/photography-design/blog-photography-design/speed-and-accuracy-tests-with-the-new-spyderx/
To learn more about SpyderX calibration tools, visit: https://spyderx.datacolor.com