Double check that you have installed the correct Spyder software for your Spyder hardware. The Spyder X calibrator requires Spyder X software, Spyder5 calibrator requires Spyder5 software. Also make sure to use the correct version (for Spyder X; Elite or Pro / for Spyder5; ELITE, PRO or EXPRESS) for your Spyder X or Spyder5 calibrator.
Always plug the Spyder into an USB port in the back of your computer (close to the keyboard/mouse). Please do not use USB-Hubs and/or USB-extension cords
as this could result into problems with the power supply.
If you work under Windows 7, make sure to plug your Spyder into a USB 2.0 USB port only!
If the error still occurs - then please try the Spyder with it's very latest Spyder software https://support.datacolor.com/index.php?/Knowledgebase/List/Index/96/display-calibration on a different computer and contact our tech support via the ticket system with the following link: